Good Evening Claire,
I have, unfortunately only been able to visit your Rest Home for the Aged, on one occasion, that being on the 30 May 2017, my Mother’s 95th Birthday, an occasion never to be forgotten, your hospitality, staff, catering, well wishes, and all that was done for my Mum that day, Thank You Kindly.
I have this to say: I commend you, and your staff for your patience, tolerance in being able to cope with my Mum, I know all her whims, wants, demands and what a difficult lady she is, however my sister, I, and the family are grateful for the way you have treated, looked after, and been so kind to her.
Good morning Claire
“Haven” is the perfect name for your rest home because it was a loving and caring haven for my dad Errol Batchelor in the last months of his life. I am so grateful to all the staff for their friendliness, helpfulness, attention and compassion. My dad was happy and comfortable and was always in a clean and fresh environment. He loved to walk around the beautiful garden and enjoyed the home from home atmosphere. I shall always be grateful for the care taken to make my dad as comfortable as possible and for the compassion I received from you and the staff when my dear dad passed away.
Thank you for everything
My Mom Peta Martin has been at The Haven since January 2009 just to reiterate what my brother Ian said I’d like to thank you and all your staff for all their kindness and caring shown to her over all the years.
Thank you all.
Thank you for your mail below and in the first instance, I apologies for not having replied any earlier due to our being away.
It is an absolute pleasure to hopefully assist you with your task of ‘reconstructing’ your website…
To this end, I now comment as follows and should you wish to discuss any aspect with me and/or deem it appropriate for me to embellish on my comments below, please do not hesitate to let me know :-
“The Haven – as the name suggests, has proved to be the most ideal care facility for my sister, who sadly suffers from Alzheimer’s.
The staff are most professional and offer excellent and compassionate care. The atmosphere at the Haven is warm and most homely with delightful and very scenic grounds. We are truly comforted knowing that our family member is constantly cared for and all her needs are attended to and that she, personally expresses how happy she is at The Haven.
Thank you Claire, Greg, the wonderful friendly on hand specialist nursing and domestic staff who offer such unselfish dedication for the well being of all concerned at The Haven.”
Claire, I hope this will assist in your ongoing endeavours.
Sandy and Peter
I am a registered nurse and when I needed a place for my Mom who had Alzheimer’s, I started to look around.
I made appointments to visit many places and quite honestly after some of the visits I just sat in my car and cried. In the end there were only two that I was happy with one being the Haven. From the time I set foot on the property I felt that it was a place my Mum could feel at home. The staff and surroundings are just amazing and never once that I visited was I unhappy. ALL of the staff without exception care about the residents and are patient and kind. The Haven was a place that it was OK for my Mum to be forgetful or downright nonsensical…… the staff took it all in their stride. I recommend the Haven to anyone who is going through the trauma of a family member who is going down this path.
Thank you Claire and all the other staff
“Our Mother and Father have both been at Haven Rest for a couple of years now, and we are so happy with the the way they are treated. The staff are very empathetic any our parents feel very happy and safe at Haven Rest.”
Hugh and Sandra.